Business Target: Improve customer experience, thereby increase customer satisfaction
The mapping of business processes in Dynflow ensures that all users will perform their tasks according to a valid process that is in line with the internal regulations. This is further ensured as the performance of the staff is objectively measured via the score values collected by Dynflow and shown in the reports.
The relevant business processes are listed and mapped to the activity level (SAP modification, letter writing, etc.), and values are assigned to the activities becoming the basis of an authentic performance management.
Result: Satisfied customer - A smooth, transparent and comprehensible business - regardless of customer and service channel